Returns & Refunds
Last updated: February 2026
Shop with a little more peace of mind
This is an example returns policy for the FreshCart demo. It outlines a sample process; return collection, exchanges, and refunds are not processed automatically by this website.
14-Day Return Window
Our sample policy allows you to request a return within 14 days of receiving an eligible item.
Keep your order reference and proof of purchase handy so support can identify the item you would like to return.
Keep Items in Original Condition
Items should be unused, with original tags, accessories, and packaging included.
Please pack returns securely to help prevent damage during transport. Inspect your order when it arrives and report missing or damaged items promptly.
How to Request a Return
- Find your order reference in My Orders.
- Use Contact Us and choose Order Support. Include the order reference, product, and reason for the return.
- Wait for support instructions before sending an item back.
Items That May Be Excluded
In this sample policy, used or damaged items, personalized products, and opened hygiene or personal-care products may be ineligible.
Exceptions can apply to products received damaged or incorrect. Describe the issue when contacting support so it can be reviewed.
Refunds & Exchanges
For demonstration, approved refunds are estimated at 5–7 business days after a returned item is received and inspected. Your payment provider may require additional processing time.
Support would confirm the refund amount and method. Exchanges would depend on product availability.
Contact support before arranging a return or requesting an exchange.
We’re Here to Help
Not sure whether an item qualifies? Start with the Help Center or send your question through Contact Us.
Include your order reference, but never send card numbers, account passwords, or verification codes.